Frequently Asked Questions

Flick is one platform for solar installers: proposals with AI panel layout on satellite imagery, warehouse, crew scheduling, CRM and an AI assistant that answers your customers on WhatsApp and email 24/7. We built it inside our own installation company, SvetSolar, and use it every day.

It depends mainly on how fast we receive your catalogue and access to your channels. Your personal manager configures the platform based on your services, pricing, and preferences. You provide the information — we handle the technical setup. No coding required.

Not at all. Flick AI is designed for business owners, not developers. Your personal manager handles all the setup. You just answer a few questions about your business, services, and pricing.

You get 14 days free, set up by us with your own catalogue and prices — no card and no automatic charges. If Flick works for you, you choose a subscription; if not, the account simply stops.

Two plans, VAT not included: £199 per month (50 proposals and 500 AI assistant messages) and £299 per month (250 proposals and 1,000 messages). Both include the whole platform: proposals with AI panel layout, warehouse, crew scheduling, CRM and the AI agent on WhatsApp and email. Setup is free for the first 20 installers. See the pricing page for details.

When a lead messages you on any channel, AI responds right away, day or night, with a personalized greeting. It asks qualifying questions, understands the customer’s needs, and guides them toward booking or a proposal — all without human intervention.

Yes. The system calculates energy yield based on location, roof orientation, and area. It generates a professional PDF proposal with equipment specs, pricing, expected savings, and ROI — sent to the client via WhatsApp in minutes.

Up to the site visit. The AI assistant qualifies the lead, asks for the bill and the address, prepares the proposal for your review, follows up and moves the deal through your pipeline. Your team steps in for the visit and anything out of the ordinary.

Absolutely. You define the AI’s personality, business rules, and boundaries. Set per-stage instructions — what to ask, what to offer, when to escalate. AI follows your playbook, not generic scripts.

AI knows its limits. When it encounters something outside its scope — complex technical questions, pricing exceptions, or escalated situations — it automatically hands off to a human operator with full context of the conversation.

AI uses your business context — services, pricing, FAQ, past proposals — to give accurate answers. Update your knowledge base and AI instantly adapts. No traditional “training” needed.

WhatsApp Business API, Telegram, Instagram DM, Facebook Messenger, email via Resend, and a website chat widget you can embed on any site. All conversations appear in one unified dashboard.

Yes, fully. AI communicates naturally in PT-PT, including technical solar terminology, construction terms, and local expressions. Also supports English, Russian, Spanish, and more languages.

Yes. AI sends proposals as PDF attachments via WhatsApp, shares product images, and receives files from customers — photos of electricity bills, roof images, documents. All files are stored in the CRM.

We connect via the official WhatsApp Business API from Meta. Your business gets a verified profile. AI can send template messages, respond to inquiries, and handle media — all compliant with Meta’s Business policies.

Our first and deepest integration is solar energy. AI understands panel specifications, inverter compatibility, roof types, energy yield calculations, and the entire sales cycle from lead to installation. But Flick AI works for any service business.

Yes. Based on location, roof area, orientation, shading, and electricity consumption, AI calculates the optimal system size, expected annual yield in kWh, estimated savings in euros, and payback period — using real equipment from your inventory.

Yes. AI books technician site visits, syncs with Google Calendar and creates Google Meet links, assigns tasks to installers, and sends reminders to both the team and the customer with address and project details.

Yes. Flick AI includes a warehouse management system — track solar panels, inverters, batteries, mounting structures, and accessories. AI checks stock availability before creating proposals and alerts you when inventory is low.

Google Calendar with automatic Google Meet links, Facebook Lead Ads for auto-importing leads, WhatsApp Business API, Meta channels (Instagram, Facebook), and more. Your personal manager helps set up all integrations during onboarding.

When AI books an appointment, it automatically creates an event in your Google Calendar with the client’s name, phone, email, address, and a Google Meet link for virtual meetings. Cancel or reschedule in the CRM — the calendar updates automatically.

Yes. Connect your Facebook Business account to automatically capture leads from Lead Ad forms. Each lead is created in the CRM with all fields mapped, assigned to a pipeline stage, and the AI assistant starts the conversation right away.

Yes. We collect only what is necessary and provide full access, correction and deletion rights under GDPR. Our servers are in the EU (Latvia and Germany); some AI and transcription providers process data outside the EU — the full list and the safeguards are in our privacy policy. A Data Processing Agreement is available on request.

You do. 100%. All your leads, conversations, proposals, and files belong to you. Export everything at any time in standard formats. If you cancel, we keep your data for 30 days for export, then permanently delete it.

Yes. We use HTTPS everywhere, JWT authentication, role-based access control with admin, manager, and operator roles, PostgreSQL Row-Level Security for multi-tenant isolation, and verified webhook signatures for all Meta channels.