Last updated: 25 April 2026
1. Service Provider Identification Name: Yuri Omelchenko NIF: 301711887 Address: R. José Filipe Neto Rebelo 5, 2º Drt, 2500-222 Caldas da Rainha, Portugal Activity: Trabalhador independente (recibos verdes) VAT: Exempt under Article 53 of CIVA Email: hello@flick-soft.tech
2. Service Description Flick AI is a SaaS platform providing AI-powered sales automation for service businesses. The platform includes AI-driven conversations, lead management, proposal generation, appointment scheduling, and CRM functionality, including multi-channel communication via WhatsApp Business API, Instagram Direct, Facebook Messenger, Telegram, and email. Access is provided on a subscription basis via the internet.
3. Trial Period New accounts receive 10 days of free access with 200 messages included. No credit card is required for the trial. The trial does not automatically convert to a paid subscription. At the end of the trial, the account is deactivated unless a subscription is purchased.
4. Subscription & Payment Subscriptions are billed monthly. Prices are listed in EUR. VAT exempt under Article 53 of CIVA. Payment is due at the start of each billing period via the methods available on the platform.
5. Cancellation You may cancel your subscription at any time through the platform or by contacting hello@flick-soft.tech. Access continues until the end of the current billing period. No partial refunds are provided for the remaining period.
6. Right of Withdrawal (EU Consumers) Pursuant to Portuguese Decree-Law 24/2014, consumers have the right to withdraw from the contract within 14 days of subscription start without providing any reason. To exercise this right, send a clear statement to hello@flick-soft.tech. If the service has already been fully provided with your prior express consent, the right of withdrawal does not apply.
7. User Obligations By using the service, you agree to: provide accurate information; not use the service for spam, fraud, unsolicited communications, or any illegal activity; not attempt to reverse-engineer, decompile, or copy any part of the platform; comply with all applicable laws, including GDPR, when processing your customers' data through the platform; comply with Meta Platform policies (WhatsApp Business Policy, Instagram Terms of Use, Facebook Terms of Service) when using these channels through Flick AI; obtain proper opt-in consent from end users before sending messages via WhatsApp or other channels.
8. Data Processing When using Flick AI to communicate with your customers via WhatsApp, Instagram, Facebook Messenger, Telegram, email, or other channels, you act as the Data Controller for your customers' personal data. Flick AI acts as a Data Processor on your behalf in accordance with GDPR Art. 28. This includes processing of messages, contact information, and media files received through all connected channels. A Data Processing Agreement (DPA) is available upon request at hello@flick-soft.tech.
9. Account & Data Deletion You may request complete deletion of your account and all associated data at any time by contacting hello@flick-soft.tech. We will process the deletion within 30 days and confirm completion via email.
10. Service Availability We aim for 99.5% uptime but do not guarantee uninterrupted service. Planned maintenance will be announced at least 24 hours in advance when possible. We are not liable for temporary unavailability due to maintenance, updates, third-party service outages, or force majeure events.
11. Limitation of Liability Flick AI is provided "as is" without warranties of any kind, express or implied. We are not liable for indirect, incidental, special, or consequential damages arising from use of the service, including but not limited to loss of data, revenue, or business opportunities. Our total liability shall not exceed the fees paid by you in the 3 months preceding the claim.
12. Intellectual Property All content, software, algorithms, and technology comprising the Flick AI platform are the intellectual property of the service provider. Users may not copy, modify, distribute, sell, or reverse-engineer any part of the service. Users retain ownership of their own data uploaded to the platform.
13. Governing Law & Jurisdiction These terms are governed by the laws of the Portuguese Republic. Any disputes arising from these terms shall be resolved in the courts of Caldas da Rainha, Portugal.
14. Online Dispute Resolution EU consumers may submit complaints via the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr
15. Changes to Terms We reserve the right to modify these terms at any time. Users will be notified of material changes via email or platform notification at least 15 days in advance. Continued use of the service after the notice period constitutes acceptance of the updated terms.
16. Mobile Application (iOS) The Flick AI CRM iOS application (bundle identifier `tech.flick-soft.crm`, distributed via Apple TestFlight and, in the future, the App Store) is a native client for the same Flick AI platform governed by these Terms. By installing or using the app, you agree to these Terms in addition to Apple's End User License Agreement (EULA) for licensed applications (apple.com/legal/internet-services/itunes/dev/stdeula).
16.1 License You are granted a limited, non-transferable license to use the Flick AI CRM app on Apple-branded devices that you own or control, consistent with the Apple Usage Rules.
16.2 Apple as Third-Party Beneficiary Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against you upon your acceptance.
16.3 Support and Maintenance Service provider (Yuri Omelchenko) is solely responsible for providing any support and maintenance for the app. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the app.
16.4 Warranty In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app (if any). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the app.
16.5 Product Claims Service provider, not Apple, is responsible for addressing any claims by you or any third party relating to the app, including but not limited to: (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
16.6 Acceptable Use When using the app you must not: jailbreak or modify the OS in a way that bypasses App Store security; attempt to reverse-engineer, decompile, or extract source code; use the app to send spam, harass end users, violate Meta Platform policies, or otherwise breach §7 (User Obligations) above; share your account credentials with unauthorized parties.
16.7 Export Restrictions You represent that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
16.8 Availability and Pricing Access to the mobile app follows the same subscription model as the web platform (see §3–§5). The app itself is distributed free of charge; a subscription to the Flick AI platform is required to log in.